LEADING YOURSELF FORWARD · SESSION 5

Customer Journey Map

Five stages. One path. From the moment they find you to the moment they say yes.
WHEN YOU ARE DONE: Keep your saved copy. This is the document you build from, and the one you come back to when the offer changes or the business grows.
KEEP YOUR WORK. Nothing is stored on this page. Click Save My Work to download a copy with everything you have written. Open that copy any time to keep going or to build a new version later.
You decided your container in the session. This is where you draw it. Five stages, each with a job to do. Under each one, write what you will actually build to move someone from that stage to the next. Not ideas. Things that will exist.

What Each Stage Is For

The top row is the job of that stage. It does not change. The bottom row is yours.

AudienceTargeting
01Discovery
AudienceAcknowledgment
02Interest
AudienceEngagement
03Trust
AudienceAction
04The Step
AudienceDecision
05The Yes
What I Will Build Here
01  Discovery
02  Interest
03  Trust
04  The Step
05  The Yes
The Step and The Yes are not the same thing. The step is the action they take to find out. The yes is what they commit to. If you wrote the same answer in both, you have four stages, not five.
Your access point is not always The Step. If your archetype is The Demonstration, it may sit at Trust. Where it lands tells you something true about how people actually come to you.

Run the Whole Map Through These

Not each stage. The whole path. If one does not pass, something on the map is serving you instead of them.

TestDoes the map pass? Why or why not?
Identity
Does this path require you to show up as the person your nine words describe?
Ideal Client
Does every stage serve the specific person you named, or does one serve a wider audience?
Lane
Does this path lead to the lane you chose, or does it leave a door open to something else?
Discipline
Can you run this consistently, on a slow week, without anyone holding you to it?
KEEP YOUR WORK. Nothing is stored on this page. Click Save My Work to download a copy with everything you have written. Open that copy any time to keep going or to build a new version later.